Refund policy

 Land Raxx Refund Policy

Thank you for shopping with Land Raxx. We take pride in the quality of our products and are committed to ensuring your satisfaction. Please read our refund policy carefully.

General Refund Policy:

  1. Non-Change of Mind Policy:

    • Under Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind about a purchase.
    • Refunds or exchanges will only be offered for faulty products, products that do not match the description, or products that are not fit for their intended purpose.

  2. Eligibility for Refunds or Exchanges:

    • To be eligible for a refund or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
    • Proof of purchase is required for all refund or exchange requests.

Made-to-Order Products:

  1. Custom and Made-to-Order Items:
    • Many of our products are made to order and customised to your specific requirements.
    • Made-to-order items are not eligible for refunds or exchanges unless they are faulty or do not match the description provided at the time of purchase.

Faulty or Damaged Products:

  1. Assessment of Faulty Products:

    • If you believe your product is faulty, please contact us at [customer service email] with details of the issue and any supporting images.
    • We will assess the product and, if deemed faulty, will offer a repair, replacement, or refund as appropriate.

  2. Damaged in Transit:

    • If your product is damaged during transit, please notify us within 7 days of receiving the item. We will arrange for a replacement or refund as necessary.

How to Initiate a Return:

  1. Contact Us:

    • Please email [customer service email] with your order number and details of the product you wish to return.
    • Include a description of the issue and any relevant photographs if the product is faulty or damaged.

  2. Return Shipping:

    • If your return is approved, we will provide instructions on how to return the product.
    • Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

Refund Process:

  1. Approval and Processing:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

  2. Partial Refunds:

    • Partial refunds may be granted in certain situations, such as when an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Contact Information:

If you have any questions about our refund policy, please contact us at:

  • Email: info@landraxx.com
  • Phone: 0266766073

Thank you for choosing Land Raxx.

Back to top